Overview
An Emergency Management Institute partnered with 460degrees to conduct an independent review of its operations to establish a business model that ensures its ongoing success and resilience, reduces its reliance on government funding, and helps it align with the state Government’s recommendations.
ABOUT
The Emergency Management Institute provides training and development programs for emergency management and accommodation and catering facilities for delegates.
Background
Having not had a formal strategic business review (and ‘running lean’ after suffering the impacts of the COVID-19 pandemic), the facility sought a strategic review to ensure that its business model was positioned for long-term viability and alignment with emergency management capabilities.
“We are extremely pleased with 460degrees’ work. Their logical and concise approach, professionalism, and outstanding results have provided us with a sustainable business model that truly makes sense.”
Facilities Manager from the Emergency Management Institute
solution
Via a well-informed and strategic approach, 460degrees helped the client achieve their goals in five phases:
1.
Investigation: first the team gained a thorough understanding of the operational environment, drivers of change, and customer experience. This involved analysing finances, researching competitors, and conducting customer interviews.
2.
Discovery report: based on the insights gathered, a detailed discovery report was put together to guide the selection of a future business model.
3.
Workshop with stakeholders: the team brought together key stakeholders to explore various business model options. Collaborative discussions produced a clear purpose statement, target market, and actionable strategies for immediate implementation.
4.
Immediate implementation strategies: in addition to the long-term goals, strategies were identified to address the client’s short-term needs and opportunities, allowing for quick wins and early positive impact.
5.
Five-year roadmap: this final phase involved creating a comprehensive five-year plan covering financial projections, a roadmap for implementing the selected business model, and an assessment of the potential impact of the proposed changes.
Result
The project was completed on time, within budget, and with all objectives successfully met, including endorsement from the project steering committee. The client’s strategic business model aligns seamlessly with other sector reform plans, further strengthening emergency management capabilities.
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